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Dec 2017-March 2022
Clinical Services Manager
Well Child Community Services
Whānau Āwhina Plunket 
(Not for Profit, Primary Health Care Organisation, Aotearoa New Zealand)

Key responsibilites:

Responsible for 120 front line care delivery staff including registered nurses, health care assistants, social workers and administration team

10 direct Clinical Leader reports

Responsible for management of 8 million dollar operating budget within not-for-profit environment

Develop and maintain stakeholder and funder relationships within health and social sector including Ministry of Health and local District Health Board

Skilled user of Business Intelligence dashboard for workforce and workflow metrics

Key internal stakeholder for developing training materials for technical rollouts including: transition from paper based to electronic records keeping for 1200+ care delivery staff and leaders, implementation of txt message reminders, streamlined appointment management and other technical rollouts

HR process management - recruitment, retention, performance management, terminations

Coaching and training - adapting complex language ​and concepts to suit varying ages, experiences and technical abilities 

Key achievements in this role: 

  • Business owner - for key technology projects including automated text reminders and development of Electronic Plunket Health Record (ePHR) - including content writing and production for learning packages on internal L&D system

  • COVID19 - Clinical Lead - I was the lead advisor on all clinical service delivery during the COVID19 pandemic. I was in daily communication with the CEO, Ministry of Health and our frontline staff as we pivoted from delivering face to face services to a completely virtual model. Plunket had never offered services in this way. I was responsible for taking high level MoH information, translating it into our context easy and communicating practical guidelines with staff nation wide - think FAQs, L&D modules, group sessions, webinars etc. The MoH later used the guidelines I wrote and sent them to all community health services in the country as they were considered the best practice approach. We led the way in how community health services were delivered in New Zealand during lockdowns and Plunket later received a Ministerial Award for our service delivery during this time.

  • Building a culture of kindness and integrity - Identifying and developing leadership talent within the team. Strategically recruiting to build the capabilities of our teams and improve outcomes for our customers. 

  • Recruitment portfolio manager for Auckland region nursing workforce. Developed a recruitment strategy to attract, recruit and retain staff to achieve organisational goals and service delivery requirements. Targeted approach to recruiting minority populations, respecting and valuing cultural differences that lead to a strong and diverse workforce to best meet the needs of the communities we served

  • Building cultural knowledge around Te Ao Māori with support of internal experts. Destigmatising culture conversations to support our goals of reducing inequities experienced by Māori customers

  • Building engaging and supportive relationships with stakeholders at DHBs, MoH and local providers 

  • Leading service delivery of Outreach Immunisation Services to vulnerable children in Counties Manukau area - prioritisation of Maori health services

  • Successfully negotiated an increase in the B4School contract - Negotiated directly with Ministry of Health and local DHB for the first increase in budget in 8 years of Plunket holding the contract

Clinical Leader
Whānau Āwhina Plunket

Key responsibilities: 

Leadership of 22 nurses and community health workers to deliver Well Child Tamariki Ora services in West Auckland

Supporting the practice of Registered nurses from new graduates to experienced staff

Development of orientation packages and oversight for new staff

Practice development and goal setting alongside individuals and team

Workforce planning - managing vacancies, leave, and recruitment

Supporting team to work in new ways, think outside the square for engaging with customers

Prioritisation of high need and Maori and Pacific Island customers

Behavior, conduct and practice management including management of disciplinary processes

Manager and trainer for BI dashboard info metrics rollout

Senior electronic health record (ePHR) rollout trainer - travelled NZ to train users on new system

Plunket Nurse
Whānau Āwhina Plunket

Case manager (Plunket Nurse) for 800 families in West Auckland, New Zealand

Delivering Well Child Tamariki Ora contacts to children aged 0-5 years 

Working in partnership with customers to achieve shared health goals and improve health outcomes, particularly for vulnerable children.

Screening for and supporting customers who are experiencing Family Violence, Post Natal depression or Post-traumatic stress disorder

Providing education on child protection, smoking, safe sleeping, social and environmental challenges

Working predominantly in the home environment, clinics or Early Childhood Education centres

ePHR (Electronic Plunket Health Record) trainer during transition from paper to electronic health record

Independent Vaccinator Certified

Preceptor for new staff to Plunket or returning to the workforce

Dare to Lead - Leadership Course

3 Day Immersive leadership training based on the research of Dr. Brené Brown. Dare to Lead™ is an empirically based courage-building programme designed to improve leader agility, team effectiveness, and a thriving culture.

In this enriching training course, I had the opportunity to significantly enhance and refine my skills in the following areas:

  • dealing with difficult conversations;

  • addressing unhealthy and unproductive behaviour with direct reports

  • increasing creativity and innovation

  • building resilience and improving alignment

  • fostering a positive work culture of accountability and trust

Post Graduate Certificate in Well Child Tamariki Ora Specialty Nursing
Whitireia Polytechnic- Masters Level Papers

One year post graduate study to refine and improve knowledge for working in Community Well Child Tamariki Ora nursing setting

Topics assessed include:

  • Population health

  • Te Tiriti o Waitangi

  • Family violence screening and disclosure

Bachelor of Health Sciences (Nursing)

Auckland University of Technology - New Zealand

Three year undergraduate nursing degree

This degree included 800 hours of clinical practice in placements from inpatient, to mental health and community health providers

Personal Strengths

The CliftonStrengths assessment is a tool developed by Gallup that identifies an individual's unique ranking of 34 talent themes. My top strengths identified through the CliftonStrengths assessment and evident in my personal and work successes are:

Strategic thinking – I have the innate ability to analyse and create alternative ways to proceed, often in ways which others cannot see. This gives me the ability to see multiple ways through or around a problem meaning I can select the option which best suits the desired outcome. Being strategic also means I have a way with words and I can express my ideas with clarity.


Communication – I’m a natural storyteller with a knack for putting thoughts into words. I thrive in situations where I can convey new information or describe complex ideas in a way that is simple and easy to understand for learners from all backgrounds. This strength gives me the ability to maintain my audience’s attention and ensure my listener's engagement and understanding of the material. 


Woo – Winning others over – I thrive on the challenge of meeting new people, breaking the ice and making meaningful connections. I am outgoing and energized by social interactions making me perfect for roles where networking and forming new relationships are key. This is particularly critical in roles where I will be working alongside a diverse range of people in varying positions within, or external to, the organisation. I am also optimistic, enthusiastic and passionate about whatever work I am doing – I can truly relate to the bigger picture. 

Freelance Writing

March 2022 - Current

In March 2022 I left my corporate nursing job to pursue my passion for writing, coaching, training and teaching. To read some of my work please check out my portfolio here

  • Web copywriting 

  • Technical Writing

  • YouTube and Podcast Scriptwriting

Media Appearances 


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