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Health Care Content
I specialise in transforming complex health information into understandable, clear and engaging content
My Work
During my 10 years of experience in the nursing and healthcare sector, I've observed how miscommunication can lead to adverse, sometimes irreversible, consequences. More often than not, the information hasn't been adapted to meet the needs of its intended audience.
The effect is as significant when a young mother is unable to understand her child's health condition due to jargon-laden explanations, as it is when employees fail to adopt a new system or initiative due to inaccessible learning materials. The impact on individuals or the wider business can be profound in this era of rapid change. My experience underscores the need for a professional who can simplify intricate technical details and make critical information engaging and understandable without losing its accuracy or impact.
An example of technical documentation I composed during COVID lockdowns. I lead the team responsible for directing all front line care delivery services as we moved from in-person to virtual service delivery. My documentation was later distributed by the Ministry of Health as the directive for all community health services in New Zealand.